FAQ

Orders are shipped same day they are placed if placed before 12 pm MST (M-F) and take 3-4 business days to arrive (in the continental US) once your order has been shipped.

Orders are not shipped on Saturday or Sunday.

All orders are emailed with a tracking number. 

The date changes based on the moon, but it is usually in the middle of the month (7th-15th).

You can always log into your customer portal and check or email hello@spiritdaughter.com

Anytime an order is shipped to an incorrect address due to an error on our part, we will replace the order ASAP, just email hello@spiritdaughter.com

If the shipment was delivered to the address submitted with the order, but you later discover that the address was not your intended address, unfortunately we are unable to replace the order. 

If the shipment is returned to us due to incorrect/undeliverable address, we can reship the item for the standard shipping fee. 

If you need to change your address, please email hello@spiritdaughter.com

In most circumstances, if the USPS deems your package to be delivered, we cannot send a replacement. 

Please check the address to ensure it was sent to the correct location.

Next, check in with your local mail carrier/ post office with your tracking number. They should have a record of where your package was delivered.

If it is a workbook, we are happy to send you a free digital workbook until you find yours. 

Some shipping delays are expected from time to time. We recommend waiting until your package has not moved for 3-5 days before deeming your package lost.

If the address listed on your account is accurate, but your package is lost in transit, we will ship you a new product or refund you. 

Please email us at hello@spiritdaughter.com

*Please note that International Shipping is being affected by COVID 19.

Depends on the country. 1- 3 weeks

Common times we've found:

Canada- up to 21 business days

England- 1 week

Spain- 1 week

France- 1 week

Australia- 2-3 weeks

Most other European Countries- 2 weeks

If you live in Canada or Australia or a country that has a long USPS international postal time, we highly recommend that you purchase the Full Moon (digital) rather than the printed workbook to ensure that your workbook will arrive on time. 

With that said, if you feel your workbook is not going to arrive prior to the Full Moon or New Moon and you would like to get started with the content, please email hello@spiritdaughter.com

You can, but we HIGHLY recommend that you purchase the digital version of the Full Moon Workbook to guarantee that you will receive the workbook in time for the Full Moon.

If you purchase the Full Moon Workbook in the printed form and live in Canada, due to international postal times, we cannot guarantee that it will arrive to you prior to the Full Moon.

First, we sincerely apologize for the delay. 

International customs can delay the delivery of our packages. 

If it is a workbook, we are happy to issue a free digital copy of the workbook so you do not miss out on any content. Please email us at hello@spiritdaughter.com and we can assist you.

If it is an item from the marketplace, we recommend waiting 60 days from the date of purchase. 

You can subscribe anytime!

Although, if you subscribe less than 4 buisiness days before the New Moon, your subscritpoin will start the next month.  

You can cancel by logging into your customer and canceling or emailing hello@spiritdaughter.com

To log into your customer portal:  when you first subscribed, you received an email welcoming you to your subscriptions. In it, there is a highlighted link that reads "manage subscriptions". This will take you to your customer portal.

You can also login using your email address, but you must register first. 

If you have any questions, do not hesitate to email hello@spiritdaughter.com

Subscriptions are charged every 30 days. When you first sign up, you will be charged your first order. 

Your 2nd shipment will be adjusted to a date near the middle of the month (we apologize it is not exact, we work with the moon). 

If you have any questions regarding your billing schedule, you can always login to your customer portal or contact hello@spiritdaughter.com

When you first sign up, you will be sent an e-mail with a link to your customer portal. 

Follow this link to change your charge date, update billing information or cancel.

Please email hello@spiritdaughter.com

If you need to change your address, please send your new address to hello@spiritdaughter.com">hello@spiritdaughter.com

This product is only offered 4 days before the New Moon each month. It offers you a copy of the current New Moon Workbook in digital format along with subscribing you to the New Moon Workbook (Printed) subscription beginning the next season. 

Please keep in mind that the beginning of the next season (the start of your New Moon Workbook printed subscription) is often just a few days from the purchase this product. 

Yes, each product needs to be subscribed to individually. 

If you subscribe to both, your workbook subscriptions will charged on the same day and the workbooks will be shipped together.

Don't worry, you still have an account.

To use your email address to login, you must first register, which is right next to the login button. 

Or, you can use the link in the "Welcome" email, which will take you directly to your customer portal. Simply follow, "Manage Subscription". 

If you have lost this email, please feel free to email us at hello@spiritdaughter.com and we will be happy to email you a direct link to your customer portal. 

Yearly prepaid orders are shipped at the same time as the domestic orders, 3 weeks before the New Moon.

Unfortunately, Yearly PRINTED Subscriptions are only available to our US customers due to erratic international postage rates. 

You can, however subscribe to the New Moon Workbook monthly subscription.

And, You can purchase our Yearly Digital Subscriptions. 

Digital Subscriptions are charged every 30 days. 

Starting with the day you sign up, then adjust to a date somewhere close to the 15th of the month (we apologize we cannot be exact, we work with the moon). You can always check your charge date in your customer portal.

A download link is emailed to as soon as you are charged. 

If you have not received the email with the download link, please check your spam and promotions folders.

If after checking your spam and promotions folders you still have not received your email with the download link, please email hello@spiritdaughter.com

Yes, if you have a monthly subscription. (All yearly sales are final).

Please e-mail us at hello@spiritdaughter.com

Digital workbooks are emailed immediately.

If you have purchased a digital workbook and cannot find it, please check your spam and promotions folders. You can also search "noreply@sendowl.com". 

If the email is not found in your spam or promotions folder, please email hello@spiritdaughter.com

When you order the digital workbook, an e-mail is sent to you from "Spirit Daughter Downloads" (noreply@sendowl.com). It contains instructions with a link to download. 

There are 7 download attempts included with each digital download, valid for 10 months.

Please save your workbook so you do not run out.

Absolutely! Just like the workbooks, you can receive a crystal kit every month to go along with the energy of the New Moon. 

Each kit has 5 specially curated stones to correlate with the season.

Click here to subscribe.

We are so sorry! Crystals are fragile and although we do our best to package them, they sometimes break in transit.

Please send a photo of the broken crystal to hello@spiritdaughter.com

*Jill recommends placing some energy you would like to let go of into the broken crystal and releasing it into a body of water. 

If you go to the Spirit Daughter website, there will be a photo of the kit labeling each crystal.

We understand that many of the crystals vary is color and size, so if you are still having difficulty, please email hello@spiritdaughter.com

We are not responsible for any customs, duties or taxes that may be incurred. Import tax or duty are the buyer's responsibility. 

Countries that charge custom taxes/ duty for crystals:

Canada, all are subject to GST/VAT

Australia, tax free under $1000 AUD in value

Most EU Countries: customs duty and VAT over 150 Euro in value

UK: VAT 

Hong Kong: Tax free/ duty free

Singapore: Tax free/ duty free up to $400 SGP in value

New Zealand: Tax free/duty free up to $400 NZD in value

UAE: Tax free/ duty free up to $250 US in value

We are so sorry! These dreamcatchers have traveled so far and rarely get damaged in the process, but occasionally they do. 

If you received your dreamcatcher and it was damaged, please email hello@spiritdaughter.com

Also, let us know if you would like a replacement or a full refund.

Yes. We want you to be completely happy with your product.

Your Sun sign is the zodiac sign the Sun was in when you were born. 

We like astro-charts.com

You will need place of birth, date of birth and time of birth, so a birth certificate will come in handy. 

You can easily look up your Moon Sign on many websites. We like astro-charts.com

Jill does not offer private readings. 

She spends all of her time writing the workbooks, creating free content, running Spirit Daughter and spending time with her family.

You may be aware that we re-published Allie Michelle's poetry book, Explorations of a Cosmic Soul. 

If you have a book idea you think might fit the Spirit Daughter magic, send us a proposal at publish@spiritdaughter.com .

Your account is not automatically created when you purchase an item or subscription. You need to create one. You can create one here. 

Please be sure to create your account with the email address that you purchased your products with.

That's ok! Just send us an email at hello@spiritdaughter.com and we can send you an email to reset it.

Oh no! 

Did you receive the email with instructions on how to access your videos? Please be sure to check your spam folder. 

1) Have you created an account with the email that you purchased the videos with?

2) Have you allowed cookies?

1. Login to your account.

 There will be a list of your orders. 

2. Click on the order with the video that you would like to watch

3. It should show you the product. Click on it. It will take you to the product page.

4. On the product page, scroll through the product description until you get to an access link.

Please email hello@spiritdaughter.com if you are still unable to access your videos.